Helpdesk Services

One point of contact, there whenever you need help.

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When you’re running a business, every minute matters. Ricoh Help Desk Services enable you to minimise downtime caused by IT problems and incidents. You’ll have a single point of contact — an experienced technical specialist trained to resolve your query quickly and efficiently. So you’ll be back in business in no time.

Overview

Service you can count on

We all rely on our IT to keep us connected to our clients, colleagues and customers. So when things go wrong, it can have an impact on service levels, productivity and ultimately, profits. Ricoh Help Desk Services ensure that when problems do arise, they’re resolved with minimum disruption to your business activities.

With Ricoh’s help desk packages your business will benefit from:

Single point of contact

Consistent, high quality service, delivered via your dedicated IT specialist who ensures your queries are resolved quickly.

Technical help desk specialists

Ricoh technicians undertake extensive specialist training, so they have the expertise to resolve any IT problems to the highest degree of efficiency and effectiveness.

When incidents do occur, you can rely on Ricoh to restore normal service as quickly as possible. By detecting, recording and managing incidents effectively, including coordinating support with third parties,we reduce downtime.

Diagnosis and initial technical support

The quicker we know there’s a problem, the quicker we can resolve it and have you back in business. This service ensures that any problems are efficiently diagnosed and technical support provided, avoiding unnecessary disruption to your business.

Password resets

Something as simple as a forgotten password can disrupt your everyday business activities. This service enables your users to get back in operation as soon as possible. Passwords can be easily created, reset and modified, ensuring complete security within your system.

Service reporting

Ricoh can provide comprehensive reports for help desk, call centre and service desk activity. Regular reporting helps you understand the overall value of our service and how performance targets are achieved.

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