Service Levels

The service you expect, tailored to fit your needs and budget.

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As a leading global provider of innovative office technology and services, Ricoh supports businesses of all shapes and sizes. So we design our IT services to be flexible and affordable, ensuring every business can benefit from Ricoh’s world-class support.


Worry free IT support, for a fixed monthly price

We offer a choice of Service Level options, allowing you to choose a package of services that meets your needs and budget. This means you don’t have to compromise on service to keep costs under control, and can choose from the following:

Normal service levels
These operate within your usual business hours, whatever they may be.

Enhanced service levels
With this option, you can extend the hours of service. Ricoh specialists can be on-hand 24/7, so you can choose the hours that suit your business.

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Need more information?
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