Remote Management and Support

Monitoring and management of your IT systems, ensuring peak performance.

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Your IT infrastructure is critical to the success of your business, so it makes sense to ensure it won’t let you down. Ricoh Remote Management and Support provides expert remote monitoring and management of your IT environment, allowing issues to be identified and resolved as quickly as possible.

Overview

Identifying issues, before they become a problem

In business, it pays to be proactive. So why wait around for IT problems to occur when you can identify issues before they cause disruption to your business?  Ricoh Remote Management and Support monitors and manages your IT infrastructure from one centralised point. Incidents are resolved quickly and efficiently, ensuring maximum productivity for your organisation.

Ricoh’s Remote Management and Support packages can be tailored to include the following business benefits:

Proactive IT infrastructure monitoring

Get peace of mind that your IT environment is being controlled at all times by Ricoh’s expert technical specialists. By closely monitoring your entire infrastructure, we are able to resolve problems before they cause undue disruption to your business.

Server account administration

Ricoh can take care of the management of your server accounts, freeing up your internal resource. We can remotely manage account administration on your behalf, creating, modifying or deleting accounts and group memberships.

Software maintenance including server patch management and patch deployment

Technology moves fast and to ensure your IT system’s peak performance, it is crucial your software is maintained to recommended manufacturers’ standards. Ricoh can provide software maintenance, including server patch management and deployment of critical patches (including security updates) to supported versions of operating systems.

Server and network security management including provision of security software

Protect your critical business information with Ricoh security management. You can trust us to manage your server and network security, keeping your IT environment free of viruses, malware and other threats. Ricoh provide the latest up-to-date security software, ensuring complete system security.

Support and management of server e-mail applications

Email has transformed the way we do business. So it’s essential your email infrastructure runs smoothly and efficiently. We provide centralised support and management of your server email applications, to ensure you stay connected to your clients, colleagues and suppliers.

Server data storage and backup management

Keep your business data safe and secure with our remotely administrated server data storage and backup service. Ricoh’s approach ensures that in the event of a failure or loss of data, the platform can be restored easily and in the shortest possible time.

Server administration and management

Ricoh can take care of the management of day-to-day administration, support and management of your IT server, freeing up your internal resource.

Network administration and management

We can also look after your network and its components, ensuring they are administrated, supported and expertly managed, without you having to provide any resource for the task. Our goal is to give you the peace of mind that your network is being professionally maintained at all times.

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