Service Levels

The service you expect, tailored to fit your needs and budget.

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As a leading global provider of innovative office technology and services, Ricoh supports businesses of all shapes and sizes. So we design our IT services to be flexible and affordable, ensuring every business can benefit from Ricoh’s world-class support.


Worry free IT support, for a fixed monthly price

We offer a choice of service level options, allowing you to choose a service agreement that meets your expectations and your budget. That way, you don’t have to compromise on service to keep costs under control.

Normal service levels

These operate within your usual business hours, whatever they may be.

Enhanced service levels

With this option, you can extend the hours when service is provided. Ricoh specialists can be on-hand 24/7, so you can choose the hours that suit your operation.

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