Our Approach

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How we engagerocm-h2-left

Embrace every changerocm-h2-right

We believe in the value of working in partnership, so we can understand your real business challenges and provide you with the expertise and knowledge exactly where it’s needed most.

Our five phase adaptive process for delivering our offerings ensures the solutions and services you receive are custom-built around the specific needs of your business. Our service network will help you on a journey of continuous improvement, so you can reach and sustain your business goals.


Organisational Change Management is an essential component of many services engagements.



We work with your team to gain a deeper knowledge of your current situation and where you want your business to go. Through this highly consultative process, we’ll analyse your strategic goals, financial objectives, critical information processes and engage in an in-depth assessment of your current situation and technical infrastructure.


Working with your team, we’ll then develop a plan aimed at achieving your business goals by enhancing your processes and infrastructure. At this stage we also identify metrics and key performance indicators to measure success.


This phase is where we work with your team to deploy our services and focus on improving the way your entire organisation works, collaborates and shares information. This gives you tighter control over your costs and helps boost employee productivity.


Ongoing governance is essential to ensure the objectives set are being achieved. We implement valuable management tools and performance reports to measure enterprise-wide adoption of new business practices against the previously defined key performance indicators.
Ricoh can engage your organisation at any stage of this process to help develop, execute, and/or monitor a comprehensive improvement strategy to optimise your critical business processes, break down information silos, improve productivity, and give your business the strong competitive advantage you need to be successful.


Nothing is ever static in business and new challenges, technologies and opportunities are continually emerging. This phase leverages what we have learned during the Transform and Govern phases to drive continuous improvement throughout your organisation, keeping you one step ahead of your competitors

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