Maintenance, Support and Management

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Ricoh provides remote and on-site support services, to ensure your document environment remains up and running, and your products are in optimum condition. With our focus on maximising the availability of your document management solutions, you’re free to focus on your core business.

Overview

Tailored support to meet your needs

You can rely on Ricoh Support Services to help you need maximise the productivity of your document governance. Our extensive range of services includes web-based, telephone and on-site support. We can also supply permanent on-site personnel to protect mission-critical applications.

Maintenance Services

Designed to ensure that our products are maintained in optimum condition, Maintenance Services include the most recent service release updates for best performance. These services include on-site repairs, system wide health checks, product swap out services, and extended warranty services.

Support Services

In the event that a problem does arise, Ricoh Support Services are on-hand to ensure they are resolved quickly and with minimum impact to your business. By keeping your document solution functioning fluently, we will focus upon minimizing the impact on productivity across your organisation. Our services include online virtual helpdesk, helpdesk support services, remote support services, and on-site support services.

Management Services

Designed to augment your document governance, Ricoh Management Services allow you to concentrate on your core business activities. They include automated billing services, outsourcing printing services, facilities management services, continuance planning services, asset management services, and fleet management services.

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