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digital customer experience

A new level of experience

The tools and expertise to help you maximise engagement

Digital Experience

Today, customers expect to meet and interact with businesses digitally across multiple touch points. With less human interaction between buyer and seller, customer loyalty is built by delivering seamless and consistent digital experiences across channels. 

An excellent customer experience starts with a superior employee experience 
Data Analytics Services and Artificial Intelligence Services empower employees to deliver hyper-personalised, contextual experiences faster and more conveniently, while significantly reducing the cost of serving customers.  

Reach peak engagement 
Our highly skilled team of data scientists and developers help you exceed customer expectations at every touch point. We design, build, implement and service the right solutions, giving your employees what they need to create powerful, long-lasting impressions.
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91% of customers say they’re more likely to make a repeat purchase after a positive experience.

Our Digital Experience Solutions provide the tools and insight you need to improve your business performance and accelerate growth.
 
We’re living in a time when many businesses face the commodity trap. Too many products and services are similar, making it hard to stand out. In many ways, customer experience has become the only way to make a difference. 
 
The value of customer experience 
But it can be difficult to measure the ROI of customer experience. Even though decision-makers recognise the importance of keeping customers happy and satisfied, they often won’t invest in customer experience without proof of its value. 
 
Research shows that customers who enjoy positive experiences are likely to spend 140% more than customers who report negative experiences. And delivering positive customer experiences can reduce the cost of serving customers by up to 33%.  
 
Empower employees to serve customers better 
A positive customer experience is not always anchored in a customer-facing platform; it can also be delivered through an internal digital experience that puts data at the fingertips of employees, empowering them to work smarter and serve customers better. 

Areas where we excel

  • Customer and Employee Engagement

  • Data Analytics & Artificial Intelligence

  • Software Engineering

Customer and Employee Engagement

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Streamlined marketing and communication at your fingertips

Engage with your customers, create new revenue opportunities and increase efficiency with tailored online portals, Digital eCommerce Services and Digital Experience Platforms. Customise your communications, control your assets and empower your organisation to use the right marketing tools at the right time. We help you leverage your data to target your communications, increase customer response and reduce the cost of your outreach activities.
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Data Analytics & Artificial Intelligence

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Data-driven experiences for employees and customers

We help you realise the power of data and AI through offerings such as Data Analytics Services and Artificial Intelligence Services that help accelerate your business and unleash your growth potential. Gain business insights, anticipate changes in real time and analyse processes to see what's really happening in your business. Then leverage these insights to improve the customer experience and take performance to a new level.
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Software Engineering

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Modern applications tailored to your business needs

Our expert development teams have the full-stack experience necessary to ensure your bespoke applications achieve your business goals while playing well with your legacy systems. Our Software Engineering Services include technology consultation, development, testing, support, deployment and maintenance.
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Ricoh Business Services

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Digital Workspace

We design, configure and roll-out your digital workspaces, enabling your teams to collaborate effectively and get more out of their day, wherever they work.

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Business Process Management

We keep your team engaged and productive with easier, faster and more cost-effective ways of working.

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Cybersecurity

We can help you build a resilient IT infrastructure, understand and manage your vulnerabilities, and grow with confidence.

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Cloud & Infrastructure

We provide the roadmap and cloud solutions to help you modernise your IT infrastructure, automate workloads and transform business operations.

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