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Process Automation Solutions

Streamline your processes to boost accuracy and gain real-time insights for better decision-making

Overview

If automation can do the job, let it

In today’s fast-paced world, legacy processes, disconnected systems and manual tasks can significantly hold you back. Process automation solutions make it possible to transform how you work and revolutionise how your organisation operates. Ricoh provides the technology, expertise and support to streamline and optimise your workflows so your people can work better, faster and deliver more. With increased accuracy, faster approvals, more informed decision-making and better response times – you can focus on what matters most. 

At Ricoh, we have more than eight decades of experience in developing best-in-class solutions that empower people, improve outcomes and control costs. We start by understanding the unique needs of your organisation, processes and employees. Then, working closely with your team, we design and implement for maximum impact.

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Did you know that 27% of finance directors say the top thing impacting employee productivity is the lack of investment in automating processes?

*Source: Ricoh research 2024

Benefits

Our document and process management solutions can:

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Give a clear picture on cashflow for better decision making

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Free up time and reduce workload with automation

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Boost productivity and enhance employee experience

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Increase accuracy and speed in data handling and processing

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Provide secure storage with fraud detection and mitigation

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Deliver full audit trails to support compliance

Solutions and services

Solutions and services for all your needs

Workflow management applications

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Speed up business processes and create efficiencies

Manual, business-critical processes can lead to employee frustration, customer dissatisfaction and non-compliance. It also takes time and resources to manage documents and workflows across a widespread workforce. 

Our workflow management applications enable automated processes, helping your staff work faster, smarter and more cost-effectively while reducing human error and increasing transparency. 

Document management software 
We offer a range of solutions alongside consulting services designed to help increase business efficiency.

  1. Streamline business processes
  2. Increase employee productivity
  3. Improve reporting, compliance and control
  4. Drive business efficiency
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Digital archiving solutions

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Remove the risks of storing physical paper

Storing documents like invoices, contracts, agreements and orders in the analogue world requires real estate, time and patience. Often, these documents are subject to legal and compliance rules that are difficult to adhere to offline. Retrieval is tough and your documents are at risk of damage, loss and leakage.

Tailored software and archiving services
Our Digital Archiving Solutions protect your business against the risks of storing paper documents. Leveraging our expertise and market-leading partner solutions, we deliver tailored software and archiving services compatible with your preferred hardware.

  • Create secure, compliant storage
  • Make document search and retrieval easier
  • Reduce storage space and related capital expenditure
  • Drive the paperless office and digital transformation
  • Feel confident in data backup and recovery, should disaster strike
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Digital mailroom solutions

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Increase mail control and efficiency

Manual mail distribution is a recurring, time-consuming process. Paper-based processes are inefficient – mail bags must be distributed, while inputting inbound mail data into business systems comes with high labour costs, as well as reporting, tracking and security challenges. 

Achieve an efficient, traceable mail workflow 
We can help cut operating costs and enable faster, more accurate and reliable delivery with our digital mailroom solutions. Mail is scanned at the point of arrival and digitally distributed between recipients, providing a secure, traceable and fully-auditable mail workflow.

  • Reduce mailroom labour compared with a traditional mailroom
  • Increase speed of mail delivery and business processes
  • Mitigate risks caused by resource or capacity issues
  • Reduce forward post costs
  • Improve GDPR compliance processes
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Enterprise content management solutions

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Capture, process and access documents

The processing of physical documents is inefficient for many enterprises. The lack of visibility and access to information creates bottlenecks across the organisation. Finding the right information at the right time makes for more productive employees and a more efficient enterprise.  

Centralised, controlled information
With our enterprise content management solutions, you can give your teams the ability to capture, manage, store and retrieve information quickly with one centralised location for all enterprise content.

  • Improve productivity
  • Reduce costs
  • Ensure security and compliance
  • Ease integration with other workflows and applications
  • Improve transparency so employees can access data immediately
  • Enhance customer experience and satisfaction 

Automate processes with our market-leading solution
Our market leading solution automates business processes and workflows by electronically managing and sharing documents regardless of their format or source. Either on location or in the cloud, documents are readily available, when and where needed, with just one search required to quickly locate related information.

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Enterprise output management

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Create a single unified workflow for your data and documents

In a typical enterprise, multiple document silos with multiple workflows create endless output issues and tie up IT resources. All this creates inefficient and wasteful business processes.

With a single enterprise-wide platform to manage all document types and printing requirements, you can simplify and improve output. We provide one unified workflow that can handle any data stream from any system in any format and give you the ability to convert to the right format for the right output device, be it print or digital. 


Develop a smart process improvement strategy 
With our enterprise output management solutions, you can gain a holistic view of where to improve printing and document workflows, helping develop an enterprise-wide cost-saving and process improvement strategy. 

  • Streamline management of printers and devices
  • Extract data from enterprise systems
  • Reduce print errors and waste
  • Increase process automation
  • Output to mobile devices
  • Increase print capacity during peak times
  • Overcome system capacity challenges 
  • Improve customer communications
  • Reduce your carbon footprint

Backed by leading industry-standard technology, our solutions integrate with existing office workflows, like our Streamline NX, allowing you to manage critical business output or production printing in one single output management solution. 

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Robotic process automation (RPA)

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Free up people to focus on the good stuff

In the age of digitalisation, letting employees carry out repetitive, manual tasks can be an inefficient way of managing resources and optimising employees’ time. Human labour and error costs are high but can be controlled using Robotic Process Automation (RPA).

Make your business more profitable 
RPA allows you to build, deploy and manage software robots that emulate human interaction with systems and software. Robots carry out these actions faster and consistently, making your organisation more responsive, productive and profitable. 

  • Free up your employees to focus on higher-value tasks
  • Improve employee satisfaction
  • Create faster, more accurate and more resilient processes
  • Scale applications to meet demand
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Consultancy services

Need help designing your automated processes?

Our specialist consultants can help you identify specific requirements and solutions for optimising your current processes, and help you design and implement future-proofed solutions. Our consultants can help with:

  • Bespoke recommendations: Our consultants make bespoke technology, workflow, and process recommendations, based on your specific needs.
  • Implementation: We help you implement the solution, build the workflows and integrate with your existing solutions (e.g. ERP system), facilitating the work of IT.
  • Training: We provide on-site and online training for key users and administrators, facilitating the adoption of the solution.
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