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Cillion

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CASE STUDY

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Ricoh RemoteConnect Support has positive impact on the quality of service Cillion offers to their customers

By deploying Ricoh RemoteConnect Support, IT services provider Cillion can resolve issues twice as quickly and deliver greater value to customers-all at reduced operational cost.

"With Ricoh RemoteConnect Support, we can activate the customer’s Ricoh Smart Integration licence, download and install the software, and provide in-depth remote training, including demonstrations on how to create agile document management workflows."

Amine Assiahi, Customer Support Operator at Cillion

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Summary

Challenge: Digital workflows and processes, Customer Engagement
Industry: Other
Business size: Mid Size Business
Service Line: IT Infrastructure Services

Security & Cloud Customer Experience

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