Headquartered in Johannesburg, Nashua is a world-leading provider of office automation, document management, managed print, access control, smart and connectivity solutions to SMEs, enterprise and government customers.
Every day, hundreds of customer enquiries, franchisee requests, supplier invoices, and employee expense forms land in the inboxes of Nashua’s sales, operations, back-office, and finance teams. The company previously relied on paper-based and manual workflows to process and store documents, and to route requests to relevant approvers. These methods, though, suffered major drawbacks.
Starting with approvals for travel booking and expenses claims, Nashua used DocuWare to develop digital document archives and automated workflows. Electronic forms have replaced paper, with DocuWare sending approval requests directly to assigned approvers for verification and sign-off. If employees fail to meet specified deadlines, the solution sends reminders and escalations — keeping the process constantly moving forwards.
Challenge: Digital workflows and processes
Business size: Small & Medium Business
Service Line: Business Process Services