Counterfeit toners
Beware of Counterfeit Toners

Counterfeit Toners

Stay informed and safeguard your printing equipment

Genuine Ricoh supplies make a genuine difference

Ricoh is committed to ensuring you get the very best quality performance and output from our devices. The prevalence of counterfeit supplies, in particular toners, is a growing problem faced by our industry and one which we must work together to tackle. 

Purchasing genuine Ricoh supplies directly from Ricoh, or an authorised retailer, gives you the security of knowing that you are buying the correct product for your office equipment. 

Look for the distinctive Ricoh logo and trademark on all genuine Ricoh supplies. Don’t let unauthorised, incorrect or inferior supplies affect the quality of your presentation with blurry images or poor copy quality. Genuine Ricoh supplies assure you of maximum machine efficiency and consistent product yield.

How to identify counterfeit products ?

You can be sure that you are purchasing a genuine Ricoh product by buying directly from us, or through one of our authorised resellers. If the price seems too low compared to others, it might not be a genuine Ricoh product that you are purchasing – don’t take the risk. 

All genuine Ricoh supplies have clear, consistent markings and labelling across the packaging and product itself. Significant changes in quality, frequency and colour of the Ricoh logo, trademarks and product information across Ricoh supplies will likely indicate a counterfeit product.

Watch the video and see how to protect yourself from counterfeit products and supplies

Discover the red flags that expose counterfeit Ricoh toner in our informative video. Learn how to identify these fakes and report them effectively, ensuring a genuine printing experience for you and others. 

Report counterfeited toner


Ricoh Global Policy

If counterfeit products are used, the product itself may malfunction or output quality and device defects may occur. In order to ensure that our customers use Ricoh products safely and securely, Ricoh works with local subsidiaries in each country/region to identify and report counterfeit goods that infringe on intellectual property (and trademark) rights, while establishing manufacturing bases in the region. 

Ricoh will promote measures to decisively decrease counterfeits with the aim of total removal of counterfeit goods from the market, such as raid detection activities in local markets and at the import/export junction at customs. We will also actively promote measures against counterfeiting through communication channels including the internet, and provide information to prevent customers from purchasing counterfeit items by mistake.

Total Cost of Ownership / Lifetime Cost of Ownership

During a number of tests carried out by Buyer’s Laboratory comparing Ricoh toner versus third party alternatives, the genuine Ricoh products outperformed consistently across quality of print, product and longevity. Buying genuine Ricoh products gives you peace of mind that your last print will be as good as your first, making it cheaper in the long run.

Ricoh anti-counterfeit activities

Ricoh’s name and logo are officially registered as trademarks in Europe, the Middle East and Africa (EMEA). Those trademarks are registered at customs offices in countries around EMEA to allow formal surveillance and seizure of suspected counterfeited products when they enter a country. 

Ricoh co-operates with public authorities and organisations, such as police and customs, to help them identify, seize and remove counterfeit Ricoh products from the market. 

Ricoh has been affected by the illegal counterfeiting of our products, and we have taken a strong stance against this criminal activity, such as conducting raids in co-operation with public authorities and organisations

Promote effective laws: 
Ricoh is an active member of Imaging Consumables Coalition of Europe, Middle East and Africa (ICCE). ICCE is working together with REACT, ACG and WCO (World Customs Organisation) to train customs across EMEA to seize the counterfeit products. 

Together with ICCE, Ricoh provides training and educational seminars to customs and governmental authorities to assist them to identify counterfeit Ricoh products.