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Business Solutions

At Ricoh, we specialise in developing and integrating end-to-end technologies that help organisations respond to ever-changing workstyles.​

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Transform your digital workspace to enhance your employees' experience, promote collaboration and innovation.
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Streamline your business processes and drive employee engagement and productivity with faster and cost-effective ways of working.​
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Gain access to the right print technology and expertise, empowering your employees to efficiently create, store and print information.​
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​Modernise and consolidate your IT infrastructure, automate tasks and transform your business operations.
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Secure your IT infrastructure with our expert solutions and build resilience in your organisation.
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Transition to digital printing and deliver more sustainable, cost-effective choices to your customers.
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Products and Services

We provide a complete range of solutions designed to help streamline your business processes to increase efficiency and enhance productivity within your organisation.

Production Printers and Software
Energy efficient range of production printers and end-to-end software solutions.
DTG printers for mass customisation of apparel and accessories, like T-shirts, socks and bags.
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Services tailored to your work environment, empowering you to automate tasks and create a positive workplace experience.
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Recreational and professional imaging equipment, with a long standing brand heritage.
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Count on genuine Ricoh ink, toner, parts and supplies for outstanding printer performance and find the supplies you need for your Ricoh devices.
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Your support hub

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.

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Use our self-service portals to submit meter readings, download of drivers & software and more.
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Manage your devices online through the One Ricoh Portal from tracking usage, placing service requests, order toner supplies and more.
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Return toners & counterfeit​
Return and recycle your used toners and purchase genuine supplies, directly from us.
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Find out everything about our business news, product innovations along with the events we’re hosting and attending.

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Learn what's new at Ricoh with news & updates that transform the workplace.
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About us

At Ricoh, we endeavor to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.

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Who we are, what we do and what shapes our business.
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Customer Communication Management - Outsourcing

Ricoh’s Customer Communication Management service gradually migrates retail bank customers from paper-based to electronic communications through personalised marketing campaigns. The service facilitates better customer care, retention and acquisition, while reducing costs.

As a first step, our outsourcing service assumes responsibility for all your paper-based outputs. We provide technology solutions to enable targeted and personalised marketing campaigns that work to migrate your customers from inefficient paper-based communications to secure electronic channels.

The phased migration approach allows customers to receive information in their preferred format. This provides an enhanced customer experience, boosts your efficiency and delivers cost savings as more of your customer base moves to digital communication channels.

Key features & benefits

Customers who opt for digital communications will have access to their financial information 24/7 through the Level 3 secure Ricoh cloud. With improved security, business risks are mitigated. And by implementing a personalised digital communication strategy, your business experiences cost and efficiency savings while your customers receive a higher level of service.

Ricoh’s Customer Communication Management clients experience:

  • Enhanced customer satisfaction
  • Reduced customer acquisition, on-boarding and service costs
  • Robust, error free data management
  • Improved performance against environmental policies through waste reduction
  • More accessible information and a compliant audit trail
  • Greater internal efficiency as staff is freed up to perform more business-critical tasks

Use cases

Boosting customer satisfaction achieves significant cost savings

Documents are the lifeblood of the insurance industry. From promotional letters to application forms, policy documents, invoices and claim forms, each and every document has a legal implication. Ricoh’s customer, a Fortune Global 500 insurance company, was keen to outsource some of these document intensive business processes.

A detailed consultancy engagement established the need for a two-phased approach. In the first phase, Ricoh provided a ‘lift and shift’ solution, ending the insurer’s reliance on in-house services by moving production to Ricoh’s own document centre. In the second phase, Ricoh developed the document processes, improving their efficiency and adding additional services.

Ricoh processes more than 60 million documents every year for the insurance company, and the solution has transformed the insurer’s document processes, improving customer service levels and reducing costs. Automation improved the speed of production and the introduction of closed loop processes, which eliminated errors and provided a compliant page-level audit.

End-to-end service integration is delivering real business advantage. Business risks have been mitigated and customers are receiving a better service. Ricoh’s support has improved business agility. With Ricoh ably managing mission critical document processes, the insurer is able focus internal resource on strategic development.

Related case studies

  • Leading Insurance Company

    Leading Insurance Company

    Ricoh helps leading insurance brokerage company transform its document processing, reducing administration time by 70%.

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