Saving time and managing operations more quickly and efficiently

This leading debt management and restructuring company operates in 13 countries across Europe and is headquartered in Stockholm, Sweden.

Every month it receives more than 140,000 documents at its main European locations. But with items stored across different folders and many local partners handling scanning and archiving, case handlers lacked visibility into incoming documents, while admin costs and regulatory risk increased.

The company  approached vendors for an enterprise content management (ECM) system. Supported by Ricoh Business Process Services (BPS), the conversation moved beyond the immediate software request to address the company’s Europe-wide challenges, proposing a standardised model with one partner managing all document capture and management workflows. Through consultative engagement, and despite aggressive competition, the company realised the significant benefits of committing to Ricoh’s combined Digital Mailroom Services and DocuWare solution.